Zenoss Service Dynamics Implementation, Integrations and Ongoing Support Case Study
Industry: Business services
Company: One of the largest global provider of integrated information technology and digital marketing solutions.
Summary: The Client is a largest provider of integrated information technology and digital marketing
solutions to the automotive retail industry. They wanted to proactively monitor and manage
their network infrastructure, Servers and Applications to ensure the performance of their
Applications and Network devices in the Datacenter and remote locations.
This engagement involved Deployment of Zenoss Monitoring Solutions and providing professional support of ZSD 5.X application for their network, Servers, Applications and infrastructure monitoring. Business goal was to eliminate various other monitoring tools solutions and migrate resources to single unified monitoring solution Zenoss (ZSD).
Solution: Client has engaged the Verinon’s Zenoss professional team to implement, support, manage and maintain Zenoss Service Dynamics NMS platform. Our team provided implementation and ongoing support to the monitoring system for auto discovery of devices, network traffic stats, alert management, log monitoring and report generation, to optimize and improve the performance of the Zenoss Service Dynamics. We provided support for Integration of Splunk, Dynatrace, Opsgenie, developed transforms for Network interface for all network devices to get exact thresholds value, resolve SNMP-V3 configuration/issues for network devices. Provided backup and restoration scheduling methods via script, increased size for Docker and Serviced thin pool partitions. Worked on false SNMP events from Network devices. Once the system was stabilized, proactive monitoring was commenced, Verinon’s team quickly put together best practices recommendations for best utilization of ZSD and implemented the same. Currently this is an ongoing engagement and client is realizing the value of Verinon’s involvement and value added.
Technologies: ZSD 5.X