Documentum, eRoom, CenterStage & Captiva Managed Services & Support

With a large team of EMC Certified Documentum, eRoom, CenterStage & Captiva consultants, we are committed to serving our customers round the clock and across the globe with customer satisfaction as our one goal.

Verinon Solutions is recognized as both EMC Documentum C3P Partner (Preferred Consulting Partner) as well as an EMC Velocity partner. In addition, we focus on training our support teams on the latest versions of the Documentum stack of products. Through the utilization of our centralized teams, we have been able to pass on benefits of flexible & affordable cost structures to our clients. Our managed service and support offerings include, but are not limited to the following:

Documentum and Captiva specific support services:

  • Level 1, 2 & 3 Documentum & Captiva application level support
  • Capture, Classify, Extract, Validate, Deliver etc
  • Administration Console
  • Taxonomy
  • Image Processing
  • Data Entry
  • Legacy Document Archiving
  • Integration with other Content Management Systems
  • Monitoring and troubleshooting of Documentum custom applications
  • Webtop Customizations
  • xCP development
  • Application Development
  • System performance tuning
  • Records Management
  • Tuning Services
  • Workflow Creation
  • Business process issues in application level
  • Job Maintenance
  • Server Maintenance
  • Job Monitoring
  • Testing of customizations ,test scripts, new setups & processes
  • User level permissions and administration issues
  • Users and Groups management
  • Renditions, Lifecycles
  • Metadata Management
  • Ability to communicate & rectify core product related issues with EMC directly

Documentum and Captiva supported versions:

Documentum 4i, 5.2.5, 5.3, 6.0, 6.5, 6.6, 6.7, 7.0, 7.1, D2, xCP

Captiva 5.3, 6.0, 6.5, 7.0, 7.1

elnput 2.1, 2.2

SLAs Tailored to meet each customer’s needs

  • 24/7 support available
  • Flexible hours of operation; US, Europe, AsiaPac, Middle East time zones covered
  • Dedicated teams for each customer

Our case studies section has more info on our recent success stories. Please Contact Us to know more and let us serve you.