Case Management System Implementation using OpenText Documentum xCP
Our client is one of the world’s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. Their client proposition is built upon their deep knowledge of insurance related matters, client advocacy, tailored advice and service excellence. They champion independent thinking and focus on results that place their clients first.
The client operates out of a large pool of offices in 40 territories with some 9,500 employees worldwide providing employee benefit solutions in 135 countries.
World’s largest insurance provider
EMC Documentum Suite 7.1, xCP 2.1, and Captiva 7.1
Our client was using Documentum 7.0 as their primary repository with 11 independent workflow processes in each country. They needed to connect a set of disparate workflows that overtime had become both outdated and split. Going forward, our client needed a simpler, more efficient and regionally connected process.
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