Documentum and Captiva support services
Documentum and Captiva support services
Verinon Solutions is recognized as a Opentext Documentum Partner (Preferred Consulting Partner).
In addition, we place a strong emphasis on training our support teams in the latest versions of the Documentum stack of products. Through the utilization of our centralized teams, we are able to provide the benefits of flexible & affordable cost structures to our clients. Our managed service and support offerings include, but are not limited to the following:
Documentum and Captiva specific support services:
- Level 1, 2 & 3 Documentum & Captiva application level support
- Capture, Classify, Extract, Validate, Deliver etc
- Administration Console
- Taxonomy
- Image Processing
- Data Entry
- Legacy Document Archiving
- Integration with other Content Management Systems
- Monitoring and troubleshooting of Documentum custom applications
- Webtop Customizations
- xCP development
- Application Development
- System performance tuning
- Records Management
- Tuning Services
- Workflow Creation
- Business process issues in application level
- Job Maintenance
- Server Maintenance
- Job Monitoring
- Testing of customizations ,test scripts, new setups & processes
- User level permissions and administration issues
- Users and Groups management
- Renditions, Lifecycles
- Metadata Management
- Ability to communicate & rectify core product related issues with EMC directly
SLAs Tailored to meet each customer’s needs:
- 24X7 support available
- Flexible hours of operation; US, Europe, AsiaPac, Middle East time zones covered
- Dedicated teams for each customer
Documentum and Captiva supported versions:
Documentum 4i, 5.2.5, 5.3, 6.0, 6.5, 6.6, 6.7, 7.0, 7.1, D2, xCP
Captiva 5.3, 6.0, 6.5, 7.0, 7.1
elnput 2.1, 2.2
Our case studies section has more info on our recent success stories. Please Contact Us to know more and let us serve you.
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