Enterprise Content Management
Creating innovative and effective business solutions, since 2002.

Documentum Content Management Implementation
Verinon Solutions is an EMC Documentum Global Partner since 2004, having worked collaboratively with EMC and executed successful Documentum implementation for our various esteemed clients across world.
Our EMC Documentum services practice consists of 150+ full time Documentum consultants; most of them are EMC Proven Professionals on Documentum & Captiva.
Consulting
EMC Captiva Implementation and Offshore Support:
EMC Documentum Implementation
Verinon Solutions Upgrade and content migration
Integration with 3rd party apps:
Expert Advisory Services
Performance Tuning and re-engineering:
Roll-out & scalability improvements:
Industry Oriented Solutions
Solution for Energy & Utility Industry:
Solution for Pharma/Healthcare Industry:
Solution for Banking and finance industry:
Annual Maintenance & Support
Verinon Solutions operates an EMC Documentum Center of Excellence at our Global Delivery Center in Hyderabad, India with onsite support centres at USA, UK, UAE, Singapore, Malaysia, Philippines and India. With a team of 150+ qualified resources including EMC Certified Architects, we are committed to serve our customers round the clock across the world with highest degree of satisfaction. Verinon Solutions extends its support services to EMC Documentum and Captiva customers worldwide at a flexible & affordable option to ensure the smooth operation and greater availability of system.
Our support offerings are as follows:
Basic
- Support in business hours only
- Remote query & incident handling
- Only for Production environment
- Phone/Email Support
Onsite
Annual Contract: We provide FTE (Full time Equivalent) technical resource to support the changes, enhancements, roll outs, bug fixes, etc
- Term: Annual
- Per Man-month basis
- General support hour is 9x5 (excluding local holidays and weekends).
Need based:
- Customer can call our technical resources as and when required.
- Minimum of 4 hours per onsite visit will be considered or the reasonable travel time.
Ad-hoc Support
Advanced
- Includes Basic Support + 15x7x365 Phone/email Support
- Unlimited phone support (within the constraint of the man-day funding) for queries and minor incidents. All phone queries will be responded to within an hour.
- Aside from responding to queries or minor issues which could be resolved through phone support program, Verinon Solutions technical consultant is also committed to work on and resolve technical issues related to the Documentum or Captiva system. Response time and service level objectives for the reported cases will be per stated in the Case Severity and SLA defined while agreement.
- Technical Support will be provided via a combination of remote VPN dial-in or onsite support. Minimum of 4 hours per onsite visit will be considered.
- All technical support will contribute towards the total support time.
- This Services Support Program is available as a block of support man-days to be consumed within a stipulated time.