OpenText Documentum Content Management

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OpenText Documentum Content Management Implementation

OpenText Documentum Content Management

Verinon Solutions has been an Opentext Documentum Global Partner since 2004, having worked collaboratively with Opentext and executed successful Documentum implementations for numerous esteemed clients worldwide.

Our Opentext Documentum services practice consists of more than 150+ full time Documentum consultants, most of them are Opentext Proven Professionals on Documentum & Captiva.

Verinon Solutions has been an Opentext Documentum Global Partner since 2004. We have executed successful Documentum and Captiva implementations/migrations for an extensive list of clients worldwide.

Our opentext documentum services practice consists of more than 30+ full-time documentum consultants. Each member of our team is a proven documentum & Captiva professional.

Consulting

Verinon Upgrade and content migration:

We have proven expertise in upgrading most versions of Documentum and Captiva to the latest versions (6.x) or migrating unstructured / structured content to the Documentum repository using bulk upload tool. This saves time and ensures the rapid roll-out of the EDMS system across the organization.

Integration with 3rd party apps:

Integrate with third-party solutions like ERP’s and other content management & collaboration solutions to maximize the output from your IT investment. Leverage our expertise in integrating business applications with the Documentum repository to create a single store of all types of contents

Opentext Captiva Implementation and Offshore Support:

Verinon provides document capture solutions based on the Opentext Captiva suite, transforming content from paper, fax, and electronic sources into business-ready content suitable for processing by enterprise applications. Organizations can leverage on our expertise to deploy high-speed scanning solutions to digitize large volumes of documents or a distributed scanning solution with small footprints to cater to the need to distribute workforce across multiple branches/offices.

Expert Advisory Services

Performance Tuning and re-engineering:

Verinon Solutions’s expert team of Documentum Certified System and Application architects are capable of providing expert advisory services to customers to fine tune and re-engineer ECM systems to meet the demand of increasing users and departments’ onboarding.

Roll-out & scalability improvements:

Our team has the experience and expertise to advise customers on building and revamping the architecture to meet the scalability requirements of your business in an ever-growing business environment.

Annual Maintenance & Support

Verinon operates an Opentext Documentum Center of Excellence at our Global Delivery Center in Hyderabad, India. Our support centers in the at USA, UK, UAE, Singapore, Malaysia and India provide the depth and flexiblity for any global organization with Documentum and Captiva related needs. With a team of 30+ qualified resources, including Documentum Certified Architects, we are committed to serving our customers round the clock across the world with highest degree of satisfaction. Our Documentum and Captiva support offerings give our clients a flexible & affordable option to ensure the smooth operation and greater system availability.

Basic

  • Support in business hours only
  • Remote query & incident handling
  • Only for Production environment
  • Phone/Email Support

Onsite

Annual Contract: We provide FTE (Full time Equivalent) technical resource to support the changes, enhancements, roll outs, bug fixes, etc
  • Term: Annual
  • Per Man-month basis
  • General support hour is 9x5 (excluding local holidays and weekends).
Need based:
  • Customer can call our technical resources as and when required.
  • Minimum of 4 hours per onsite visit will be considered or the reasonable travel time.

Ad-hoc Support

Customer can buy a pack of man-days to be consumed for a defined term and raise ticket on the basis of their needs and avail the support.

Advanced

  • Includes Basic Support and 24X7 Phone/Email Support
  • Unlimited phone support (within the constraint of the man-day funding) for queries and minor incidents. All phone queries will be responded to within an hour.
  • Aside from responding to queries or minor issues which could be resolved through phone support program, Verinon Solutions technical consultant is also committed to work on and resolve technical issues related to the Documentum or Captiva system. Response time and service level objectives for the reported cases will be per stated in the Case Severity and SLA defined while agreement.
  • Technical Support will be provided via a combination of remote VPN dial-in or onsite support. Minimum of 4 hours per onsite visit will be considered.
  • All technical support will contribute towards the total support time.
  • This Services Support Program is available as a block of support man-days to be consumed within a stipulated time.
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Trusted by the world’s best organizations, for 15 years and running, it has been delivering smiles to hundreds of IT advisors, developers, users, and business owners. Easy solutions for all difficult IT problems to ensure high availability.

  • Delivered in more than 1,00,000 client’s interactions
  • Provided by experts to help challenge critical activities
  • Complemented with peer perspectives and advice
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